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Lift Service & Safety Audit

What Is a Lift Service and Safety Audit?

It's rational to believe that once you have a lift service contract in place, there's not much else to worry about; the lift supplier does their routine maintenance, and everything else will take care of itself.


Components, like in any machinery, may break, so you'll want to make sure that your present lift provider is completing the job they committed to in order to prevent any failures.


A lift service and safety audit ensures that your current lift service provider is doing every element of their servicing correctly, safely, and in accordance with the contract that you agreed to. Beyond the technical aspects of the lift servicing, a lift and service safety audit will ensure that your equipment follows all safety codes and laws. 


A lift service and safety audit is completely independent, giving you an entirely objective overview of how your current lift supplier is performing, and that your lift equipment is as safe as possible. 

What Are the Benefits of a Lift Modernization Handover Audit?

Maximise your lift’s dependability and uptime

Minimise the risks to the safety of your passengers

Optimise your lift’s life by ensuring it has the appropriate specs

Save money with reduced costs through less energy and fewer repairs

Improve your reputation as a safe and convenient site for visitors 

Comply with all necessary safety and legal norms

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Initial Consult

The first stage is usually a face-to-face meeting to discuss your equipment goals. We look at contract requirements, security, safety, efficiency, and cost considerations.

Review of Lift Maintenance/Service Contract

In this step, we will undertake a thorough review of your current lift maintenance or service contract. The goal here is to ensure that all of your lift’s maintenance and service documentation is legitimate, fit for purpose and in your best interests as a building owner or business operator. To verify your legal compliance, we will also ensure that your current lift maintenance service supplier is adhering to all relevant safety codes and laws. 

Assess Lift Component Status

In this phase, we extensively assess the work your lift supplier does, compared to your  agreed-upon lift equipment contract, in an  effort to ensure that you are indeed receiving  what you paid for. 


We also look at factors like ride comfort and equipment cosmetics, and general cleanliness to ensure they meet the high standards we expect. Finally, we will advise if we foresee any  component failure. 

If we discover gaps or inefficiencies in your  present contract or maintenance and service fulfilment,  we can assist you in identifying the deficits so  that you may take any necessary measures.

Assess Lift Performance

We will undertake a thorough review of your lift’s performance. Here we will check if and how many times the lift has broken down, how long the lift has been shut down for, and how quickly the lift was serviced and repaired when needed. 

Audit Component Failure and Repairs

In this optional step, clients may ask us to audit the root cause of the failure of a component or components. For example, if you have a lift hoisting rope that fails after just one year, we can audit the relevant components, the maintenance, and the service received, to make sure you are not being cheated out of your money and time.

Additionally, if some of your lift repairs failed soon after, we can also audit those repairs to make sure that your lift supplier is actually doing work of an acceptable standard to mitigate future failure. This ensures that any repairs are done in good faith to reduce costs and downtime in the future. 

The Importance of Compliance With Safety Laws

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A lift is a piece of heavy machinery that transports people many vertical metres at a time; as a result, building owners must comply with all relevant safety regulations and regulatory regulations.


We adhere to all applicable standards, including JKKP’s Factory and Machinery Act - Malaysia (FMA), EN81, and EN115.


Rest assured that our focus is on full compliance for the safety of your passengers.

How Often Do You Need to Audit Your Lift Maintenance Contract?

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We advise having your lift audited once or twice a year. The inspection should be fully independent of your present lift service maintenance provider and offer you a comprehensive view of your lift's performance, efficiency, and contract implementation.

What’s Next For Getting a Lift Maintenance Contract Audit?

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You care about the safety of your lift passengers, so it’s in your interest to ensure your existing lift maintenance contract is executed perfectly.


With this focus on safety in mind, we always exercise extreme care when it comes to auditing lift maintenance providers. The ultimate goal is to detect problems before they develop in order to save you time and money.


With over 100 years of combined lift maintenance and research expertise, our clients will assure you of our independent, honest advice. 


If you have any questions at all about how to go about getting an audit for your lift, please do contact us at

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